Contact Us — Verified Support Channels for Free Poki Game
At Free Poki Game, we treat support as a safety function, not just a message inbox. The people behind https://freepokigame.com built this platform with a practical goal: make browser-based entertainment easy to access, simple to understand, and safer to use for players in India. Our team’s daily work includes checking game listings for technical quality signals, reviewing user reports, and maintaining clear communication channels so that you can reach the right team quickly when you need help.
We also believe that trust is earned through transparency. That is why this page includes our company entity details, registered address information (with map links), dedicated emails for support and recruitment, and a complaint-handling path designed for safety and accountability. If you are unsure whether a message or account is truly associated with us, this page is your reference point.
- Official domain: freepokigame.com
- Support triage: 24 hours
- Dedicated emails: service, support, info, careers
- Player safety and complaints: guided process
1) Company Information (Trust & Transparency)
The details below are provided so that Indian users can verify who they are contacting. If you receive a call, email, or message that claims to be “Free Poki Game” but does not match these identifiers, do not share personal details. Instead, contact us using the verified routes listed in the next section.
Entity details
- Company name: Free Poki Game
- Official domain name: freepokigame.com (including pages and sub-pages under this domain)
- Primary purpose: Entertainment games accessible via standard web browsers
- Business license type (if applicable): Digital services / online publishing for entertainment content (details shared upon formal request)
Practical verification tip: a genuine email from our team will use a domain-based address ending in @freepokigame.com. Be cautious of look-alike domains (for example, extra hyphens, unusual spellings, or unrelated country domains).
Registered address (India)
Registered Address (primary):
3rd Floor, BKC Trade Centre, Bandra Kurla Complex,
Mumbai, Maharashtra 400051, India
Google Maps:
If you need to send formal correspondence, include your full name, contact number, and a short summary (80–150 words) so our team can route it to the correct desk.
Ticket centre / customer service centre (operational hub):
5th Floor, Tech Square, Outer Ring Road,
Bengaluru, Karnataka 560103, India
This office supports ticket triage, platform reliability reviews, and incident response coordination. Walk-ins are not supported; please use email or ticket submission so we can verify requests and protect user privacy.
Note: Addresses are shared to support verification and formal communication. To protect staff and visitors, meetings are scheduled only after written confirmation via a domain-based email.
2) Official Contact Channels
Use the channel that matches your request. This reduces back-and-forth and improves resolution time. For privacy and safety, avoid sharing OTPs, bank details, or passwords. We do not ask for such information.
| Purpose | Channel | What to include (recommended) |
|---|---|---|
| General enquiries |
Email: [email protected] Use for partnership questions, general site feedback, and non-urgent requests. |
|
| Customer support |
Email: [email protected] Service mailbox: [email protected] Use for login issues (if applicable), broken links, game loading errors, or account-related concerns. |
|
| Recruitment |
Email: [email protected] Alternate: [email protected] Use for job applications, internships, and vendor staffing proposals. |
|
| Phone (India) |
Customer care: +91 90462 31758 For urgent access issues and safety triage. For complex cases, we may request that you email details for written tracking. |
|
3) Support Hours (Service Standards)
To keep expectations clear, we publish our service standards as targets rather than promises. Resolution time varies based on technical complexity, third-party dependencies, and the completeness of information you provide. When possible, we prioritise safety-related issues and access disruptions.
| Category | Coverage | Initial acknowledgement target | Typical next update |
|---|---|---|---|
| Safety reports (impersonation, scam, harmful links) | 24 hours (triage) | Within 60 minutes | Within 6 hours |
| Access issues (site outage, severe loading failure) | 24 hours (triage) | Within 2 hours | Within 12 hours |
| General support (routine questions, feedback) | 09:00–21:00 IST | Within 24 hours | Within 48 hours |
| Recruitment queries | Business days | Within 3 business days | Within 7 business days |
If you do not receive a response within the targets above, send a follow-up with the subject line format: “Follow-up: [your original subject]”. Avoid starting a new thread; keeping one thread helps tracking and reduces delays.
- Your device type (mobile/desktop), OS version, and browser version
- The exact page URL where the issue occurs
- Steps to reproduce (3–6 steps are usually enough)
- The time window (example: 19:10–19:25 IST)
4) Player Safety & Complaint Handling (Guided Process)
We treat player safety as a structured workflow. If you are reporting a suspected scam, a misleading page, or an account that claims to represent Free Poki Game, please follow the process below. This helps us preserve evidence, reduce repeat incidents, and provide a clear audit trail inside our operations team.
Step-by-step complaint path
- Capture details: note the sender name, handle, email address, phone number, and the time you received the message.
- Do not engage further: avoid clicking new links, downloading files, or sharing personal details.
- Report via email: send details to [email protected] with the subject “Safety Report”.
- Include evidence safely: copy text, and attach only non-sensitive screenshots (avoid OTPs, IDs, bank info).
- Track your case: you will receive a reference ID if the report contains enough detail for verification.
Recommended reference ID format (example): FPG-IN-2026-001274. If you already have a reference, include it in every reply.
What we do after receiving a complaint
- Triage: safety team assigns severity (low/medium/high) using a standard rubric.
- Verification: we compare the claim against our domain records and verified contact list.
- Containment: if the issue is on our site, we remove or isolate affected routes; if external, we document and advise next steps.
- Communication: we share practical guidance (what to avoid, what to report) without collecting unnecessary personal data.
- Closure: we mark the case closed when risk is addressed or when no verifiable evidence exists.
Common safety questions (quick guidance)
- Do we ask for passwords or OTP? No. If anyone asks, it is a red flag.
- Do we request money to resolve a ticket? No. Support for site issues is not chargeable via personal payments.
- How do I confirm a message is genuine? Verify the sender domain and cross-check with this page’s contact list.
- What if I already clicked a suspicious link? Stop further actions, run a device security scan, and report the details to support.
5) Developer, Security, and Compliance Teams (How We Work)
We are a cross-functional team that treats reliability and safety as ongoing operational work. Rather than relying on one role, we use shared checklists, incident logs, and review routines. Below is an overview of how responsibilities are typically organised. We do not publish full personal details of individual staff members on public pages; however, we do publish the core roles and experience bands so users understand how cases are handled.
Operations team (platform & user support)
- Experience range: 6–12 years in online services operations and community support
- Focus: ticket triage, user communication quality, issue routing, and service monitoring
- Daily routines: 2 incident reviews, 1 queue health review, and periodic quality sampling
A typical support case is reviewed by at least 2 people before closure when it involves safety or potential platform abuse.
Security & risk control
- Experience range: 7–15 years in web safety, abuse prevention, and incident response
- Focus: scam patterns, impersonation reports, unsafe links, and abuse signals
- Checks used: domain verification, link reputation review, and behaviour-based anomaly signals
For safety cases, we prioritise fast acknowledgement, then structured verification. We avoid collecting unnecessary personal details.
Software development team
Our engineering group maintains core website stability and ensures the browsing experience remains consistent across modern devices. Typical work includes performance bug fixes, browser compatibility updates, and safe handling of user-submitted reports.
- Experience range: 5–14 years (frontend, backend, and QA)
- Release cadence: small updates weekly; reliability patches as needed
- Quality checks: regression checks on desktop and mobile breakpoints (including 768px)
Policy & compliance coordination
Our compliance coordination ensures that user communications are accurate, consistent, and aligned with the platform’s purpose. This includes maintaining clear risk warnings, reviewing complaint-handling steps, and avoiding misleading claims.
- Core outputs: public guidance pages, incident notes, and internal response playbooks
- Documentation practice: each safety incident is summarised with a root-cause note and prevention action
- User-first principle: clarity before complexity, and safety before convenience
6) Official Social Media Channels (Verification Guidance)
Social platforms are common places for impersonation. For your safety, treat a social handle as “official” only if it is linked from our official website domain or confirmed through a domain-based email response. If a social account is not linked from our site, it should be treated as unverified, even if it uses our logo or name.
- Instagram: (Use only for announcements; do not share personal data in comments.)
- X (formerly Twitter): (For short updates and service notices.)
- YouTube: (Tutorial-style guides and community updates.)
- LinkedIn: (Recruitment updates and company notices.)
Contact Request Form (Optional, for structured messages)
If you prefer a structured approach, you can draft your request using the fields below and then send the same details by email. This form is provided as a template to help you organise information; it does not require you to share sensitive personal data.
7) Important Notice (Legal & Safety Disclaimer)
This page is intended to help users in India identify verified communication routes for Free Poki Game and understand how to raise support requests and safety complaints. While we aim to respond within the stated targets, timelines can vary due to volume, technical complexity, and the quality of information provided. We may request clarifications or additional non-sensitive details to verify and resolve your case.
- Entertainment-only service: We provide access to entertainment games and related guidance. We do not facilitate gambling or financial services.
- No payment requests: We do not ask you to pay individuals to resolve support tickets or “verify” accounts.
- Domain-based verification: Treat messages as genuine only when they come from @freepokigame.com and match details on this page.
- Fair usage: We may limit repeated or abusive requests that disrupt service for other users.
- Privacy and safety: We minimise the personal information requested and do not require sensitive data for general support.
In simple terms: if something feels unusual—especially a request for money, codes, or private details—pause and verify through the official emails on this page. That one habit prevents most user-harm scenarios we see in entertainment platforms.
A brief introduction before you go
If you are exploring the platform for the first time, the best starting point is our official website where you can review our latest updates, game listings, and guidance pages. See more about Free Poki Game and Contact Us at Free Poki Game .
Before the end of the content, here’s a quick reminder: for the latest information about Free Poki Game, Contact Us, and news updates, refer to our official domain and use verified channels. See more about Free Poki Game and Contact Us and News at Contact Us .
You are always welcome to write to us. The fastest outcomes usually come from short, precise messages: what happened, where it happened, when it happened, and what device/browser you used.
FAQ
How do I confirm I am contacting the real Free Poki Game team?
Use only domain-based emails ending in @freepokigame.com and compare details with this Contact Us page. Avoid look-alike domains or accounts that request payment, OTP, or private documents.
What is the fastest way to get help if a game is not loading?
Email [email protected] with your device, browser version, the page link, the exact error message, and the time window (IST). Clear details reduce follow-up questions and speed up diagnosis.
Do you provide gambling, betting, or financial services?
No. Free Poki Game provides entertainment games only. We do not offer gambling, betting, investment, trading, financial management, loans, or money schemes. Any claim that says otherwise should be treated as suspicious.
What should I do if someone impersonates Free Poki Game on social media?
Do not engage or share personal details. Capture the handle, message text, and timestamp, then report it to [email protected] with the subject \u201CSafety Report\u201D. Use only verified routes listed on the site.
How long does support usually take?
Safety reports are triaged 24 hours with an acknowledgement target of 60 minutes. General support messages typically receive an acknowledgement within 24 hours. Complex technical cases can take longer depending on investigation needs.
Can I visit your office directly to resolve an issue?
Walk-ins are not supported. For privacy and safety, use email or ticket-style communication first. If an in-person meeting is required, it will be scheduled only after written confirmation via a @freepokigame.com email.
What information should I avoid sending in a support message?
Avoid passwords, OTPs, bank details, and full identity documents. Provide only what is necessary for troubleshooting: device, browser, time window, page link, and the exact issue description.
Which email should I use for jobs and internships?
Use [email protected] (or [email protected]) with a PDF resume, role preference, city preference, and portfolio links if applicable.